Refund & Returns Policy

Last updated: 30 October 2026

Thank you for visiting The Wabi Sabi Nook.

Free Digital Downloads

Our free digital patterns are provided at no charge. If you experience any difficulties downloading or opening a file, please contact us through our website.

Paid Digital Products

Digital products, including PDF patterns and instructions, are delivered electronically.

Where you expressly agree to immediate access and acknowledge that you will lose your statutory right to cancel once the download or supply begins, the usual 14-day cancellation right will no longer apply.

If the required consent and acknowledgement have not been obtained, your statutory cancellation rights remain unaffected.

If a digital product is faulty, not as described or cannot be accessed, please contact us so we can help resolve the issue. Your statutory consumer rights remain unaffected.

Physical Products

When physical products become available, eligible UK customers will generally have the right to cancel an online purchase within 14 days of receiving the goods, followed by a further 14 days to return them.

Any applicable return postage costs, exclusions and refund arrangements will be clearly communicated before purchase.

Faulty or incorrectly described goods are covered by your statutory consumer rights.

Contact

For questions about downloads, returns or refunds, please use the Contact page on our website.